If your server is down, we will follow your instructions to reboot it or notify your datacenter to request a reboot. We can also notify you of outages by email, sms text message, and by phone. Our response time on reboots is guaranteed within approx. 15 minutes!
See your monitoring logs online in realtime and receive weekly uptime reports by email
Statistically, most tickets are responded to in less than 1 hour.
Statistically, most tickets are completely resolved in less than 3 hours.
We do not limit the amount of work we do for you, and we do not have any additional fees. We will never ask you to pay more for anything you request.
We will make sure your server is compliant with the latest industry requirements and standards for conducting e-commerce on your server safely and securely and to pass a PCI scan.
You are entitled to a full refund during the first 30 days of your service with web hosting and reseller plans. VPS plans are excluded from this policy. We do not offer refunds on VPS plans for any reason.